Museum Statement on COVID-19

The Museum exhibit area is currently closed to the public but will reopen on JUNE 8.

Below are other offerings that are open

Corvette Store
May 20 – In-store shopping open at limited capacity. Current temporary hours are 8am-5pm CT Monday-Friday.
Corvette Cafe
May 22 – Limited capacity dine-in, and full capacity outdoor dining. Current temporary hours are 8am-3:30pm CT Monday-Friday.
 Simulator and FotoFX
Museum guests will be able to purchase simulator drives starting May 20. FotoFX will be open in the lobby offering their services as well.
Library and Archives
May 20 – Offering build sheets, window stickers and other retail items.
Memorial Day Weekend Hours
The Store, Cafe, Simulator and FotoFX will be open May 23-25 from 10am-3pm. Future weekend hours will be evaluated after we determine the level of interest, and announced at a later date.  The Museum is approved to open the exhibit areas on June 8.

MAY 1, 2020 UPDATE

MUSEUM REOPEN PLAN

The National Corvette Museum has always had guest and staff health and safety as a top priority. We have developed protocol and will continue to implement measures that are following the expertise of public health and industry professionals while being aligned with the CDC and WHO guidelines with regard to managing the coronavirus. Our proposal follows the Healthy at Work requirements that have been established by other sectors, including retail and restaurant, which we have both within the Museum.

This document contains the minimum requirements we are meeting, with opportunity to implement additional protocol as new recommendations are developed. The Museum has consulted with our local health department regarding customer interactions and no concerns were raised with our current plan.

Our reopen proposals are available for viewing on our website and have been promoted to our members and potential visitors.

Here are some details about the steps being taken to keep the workplace safe and address questions.

Returning to Work and Screening Protocols

Staff members will be contacted with details on a date to return to work. Staffing will be ramped up in phases, beginning with the facilities team who will continue to ensure the building is cleaned and sanitized regularly according to CDC guidance, and assist in any additional staff and guest protective and social distancing measures. Staff will be provided with COVID-19 training.

Staffing numbers have been cut to allow for social distancing. Ticketing and retail stations are limited to one staff member per terminal.

Any in-person assessment or self-screening must answer the following questions:

  •       Have you engaged in international air travel or a cruise in the last 14 days?
  •       Have you been in close contact with anyone diagnosed with COVID-19 in the last 14 days?
  •       Have you had any of the CDC-recognized COVID-19 symptoms since your last day at work or the last time you were here?

Staff have been instructed to stay home if they are feeling sick, if they have traveled recently, or come in contact with someone who has been ill. Staff have reported (and will continue to report) any known connections to people with COVID, even if it is two or more ‘degrees of separation.’ Staff have self-quarantined as needed or required.

Staff are required to perform temperature checks prior to reporting to work. The Museum will also perform no-contact checks for those who have not already done so, and will continue taking temperatures of staff as needed. Any positive tests are to be reported to the health department.

Staff meetings greater than 10 persons have been cancelled until further notice. Meetings with fewer people are socially distanced. Most updates are conducted via email. Weekly emails are sent reiterating guidelines and providing any updates.

Staff have completed COVID-19 training.

Healthy-at-work Officer has been appointed, completed training.

Special Accommodations for Vulnerable Populations

Full-time hourly staff who do not feel comfortable working at the Museum and are unable to work from home are encouraged to use sick/vacation time or take unpaid time off.  

Part-time hourly staff who do not feel comfortable working at the Museum and are unable to work from home can take unpaid time off or use sick/vacation time if available.

Hourly staff members (many of our public and customer-facing positions) who do not feel comfortable working can take unpaid time off, use sick/vacation time (if available) or file for unemployment if they feel they are eligible for those benefits.  Employees are asked to check with their supervisor if they are unsure whether or not they fall into this category.  All decisions regarding unemployment are made by the Office of Unemployment Insurance.

Special tour times are available for higher risk visitors.

PPE

  • Gloves and reusable cloth face masks are provided to staff. Staff working in public areas are encouraged to utilize gloves and masks. Staff behind the scenes are encouraged to use gloves when accessing public areas.
  • Disposable masks are made available to visitors for those who would like one and did not bring one.
  • Sneeze guard barriers are implemented in person to person contact transaction areas.
  • Staff are reminded to follow the CDC personal hygiene guidelines with frequent hand-washing encouraged, and hand sanitizer abundantly available in the workplace.

Cleaning and Disinfecting

  • Museum facilities team has implemented increased frequency of cleaning/disinfecting of touch-points to a minimum of two times per day.
  • Break and food consumption areas are cleaned at a minimum, before and after each break period.
  • Clearly identified hand-washing and hand sanitizing stations, making sure supplies are sufficient and constantly restocked, including adequate waste management.
  • Increase the exchange frequency or disinfection of personal protective equipment prone to accumulate germs or bacteria such as safety gloves.
  • Hand sanitizer provided throughout the Museum. Touch points are regularly cleaned throughout each day.
  • KidZone, dressing rooms, guided tours, Fun Ride Fridays are suspended for an undetermined amount of time.
  • Water fountains are closed.
  • Restroom exterior doors have been propped open to eliminate the need to touch.  Office entry doors are also propped open to eliminate the need to touch.
  • Exterior entry doors continually sanitized, handicap accessible doors assist in minimizing touch points.

Social Distancing and Capacity Protocols

  • Extra measures have been implemented to meet social distancing standards.
  • Staffing levels have been adjusted to prevent excessive accumulation of employees.
  • Any seating areas have been modified to promote social distancing of six feet.
  • No hand shaking or other social gestures that require touching each other.
  • Minimization of the number of people that each individual interacts with.
  • Exhibit areas feature a one-way flow with social distancing reminders placed on the floors throughout the facility.
  • Limited number of guests for Museum entry per hour with appropriate spacing measures illustrated throughout the building and following the recommended number of people per square foot.
  • Designated staging areas and a non-communal area. The Museum’s Safety/Security team monitors guest numbers and the following of protocol.
  • Capacity numbers have been determined for each area of the Museum so that any restrictions can be adhered to.
  • Continual monitoring of exhibit galleries to make sure social distancing is adhered to.

Communication and Education

  • Continuous messaging to educate around symptoms, etiquette, social distancing, reporting and other preventative measures.
  • Signage / awareness posters at entry points, customer transaction points and hand sanitizing stations.
  • Public address announcements reminding guests to socially distance and follow CDC recommendations.
  • Signage placed in restrooms reminding guests and staff of proper hand washing.
  • Proper protocols and requirements communicated on social media, website and all printable advance tickets.
  • As guests enter, staff will provide a quick reminder of proper protocol. 

Corvette Café Protocols

  • Paperless transaction terminals.
  • Guests will be encouraged to use credit/debit cards.
  • Corvette Café menus have been removed and replaced with tv monitor menu boards.
  • Tabletop condiments have been removed from the Café and individual condiment packets are available.
  • Guests are provided with all disposable products at the register.
  • Washable utensils, plates, trays, etc. are no longer in use.  All products are disposable.
  • Dine-in seating will be restricted to current recommended percentage occupancies. The initial 33% is a capacity of 29 guests indoors. Outdoor seating is also available, with tables being relocated to provide additional social distancing and regularly cleaned/sanitized.
  • Limited staff will be utilized in the Café to provide optimal social distancing, typically one at the register and one or two in the kitchen.
  • Acrylic barriers are set up at the register.
  • Social distancing stickers are placed on the floor for the line que.
  • Continuous disinfection of touch points.
  • Guests who are not from the same household are not permitted to dine together per Governor Andy Bashear mandate.
  • Table delivery suspended, as well as pager system. Guests will be called by number to pick up their food.
  • A certified Food Manager will be on staff at all times and monitoring proper sanitizing and food preparation.
  • Carry-out/Delivery food will be protected with tamper proof labels/seals.
  • Catered buffet meals suspended, replaced with individual plated dishes in disposable serving containers.

Corvette Store Protocols

  • Guests will be encouraged to use credit/debit cards.
  • Online shopping with curbside pickup is available.
  • Limited capacity in Store, following required percentages.
  • Shopping baskets have been removed from the Corvette Store.
  • Acrylic barriers are set up at the register.
  • Social distancing stickers are placed on the floor for the line que.
  • Changing rooms have been closed.
  • Continuous disinfection of counters and high touch areas.
  • Returns are not will not be permitted.
  • Only one staff member per work station.

Museum Exhibit Protocols

  • Vulnerable population hours are 8-9am CT daily.
  • Population density in the Museum will be monitored and controlled by our on-site Healthy at Work and Security officer.
  • Sneeze barriers provided at all terminals with only one staff person per terminal.
  • Paperless transaction terminals are offered for admissions.
  • Guests will be encouraged to use credit/debit cards, with advanced online ticket purchases available and also encouraged, providing a no-touch option.
  • Admission wristbands, brochures and tour maps have been removed and will not be used for the foreseeable future. A QR code is available to scan to access the tour map.
  • Guests will be encouraged to wear face masks, with complimentary masks provided for those who do not have one.
  • Touch screens are disabled and converted to looping graphics.
  • The KidZone is closed for the foreseeable future.
  • The Museum flow of traffic is one way. Signage directs guests of that flow with social distancing decals interspersed on the floor.
  • Hand sanitizer is available throughout the exhibit areas. Three restrooms with hand washing facilities are also available within the galleries.
  • Any benches/seating within the galleries do not have arm rests and will be regularly cleaned.
  • A dedicated member of the facilities team cleans/disinfects all touch points a minimum of twice daily. It is possible to enjoy the full Museum tour experience without touching any surface.
  • Guided public tours have been suspended.  Private guided tours have fewer than 10 family members in them. Social distancing between guide and group is maintained.

 

MARCH 27, 2020 UPDATE

Clarification on the Corvette Delivery Program

We have consulted with our local health department on our delivery program and at this time, we are in compliance with our state regulations and what’s still allowed with regard to COVID-19. These cars are bought and paid for and the customers come to pick them up. The interaction is minimal and we are practicing social distancing. Additionally approximately 30% of the cars are being picked up by transport.

To deter the public from trying to visit the Museum we have limited access to our Corvette Boulevard and Delivery web cams. We discovered that some visitors were seeing activity on the cameras and would try to visit. The Corvette Boulevard camera is now available in the Museum Members-Only section of the website. All Delivery cameras are available to the delivery customers. Customers will be provided with the password for their delivery week so that friends and family check out their car.

We know these are stressful and trying times. Our goal is to ensure customers receive the car that they have paid for in a safe and timely manner. The museum remains closed to the public. Our goals at this time continue to be the health and safety of our customers and staff, and to continue providing a pay check to our staff.

MARCH 18, 2020 UPDATE

MUSEUM CLOSED TO THE PUBLIC AFTER WEDNESDAY, MARCH 18
R8C Corvette Deliveries to continue

Per executive order of Kentucky Governor Beshear, the National Corvette Museum is closed to the public effective at 5pm Wednesday, March 18. This closure does NOT affect the R8C Museum Delivery program for new Corvette owners picking up their cars. Additionally, the Corvette Cafe is available for carry-out and delivery (through Uber Eats)

Our top priority is the health and safety of our visitors, volunteers, staff, their families and our community. While there have been no known cases of COVID-19 at the Museum or in our community, the decision is based on guidelines from the CDC and public health officials attempting to slow the spread of COVID-19.

We will continue to monitor guidance from local, state and national officials and will announce a reopen date once it is known.

Museum hosted events in March, April and early May have been rescheduled or postponed.

Museum administration will continue to work behind the scenes, offering customer service and managing the many on-going programs and projects, including renovations to the Performance & Racing Gallery, Design & Engineering Gallery and new Entombed Corvette display. Additionally, the Museum will be launching a new educational series, posting live videos each weekday at 10am CT geared towards kids and families on our Facebook page and YouTube.

Please consider supporting the Museum through the purchase of tax-deductible Memberships, corvettestore.com merchandise, Corvette raffle tickets, commemorative bricks, admission tickets for a future visit or any of the many other fundraising programs offered at corvettemuseum.org.

March 16, 2020 UPDATE

As news on COVID-19 continues to evolve, the National Corvette Museum has several related announcements to share:

  • As of Monday, March 16 the Museum is still open to the public regular business hours.
    • Except for private VIP tours, public guided tours of the Museum are suspended effective March 17. Guests are encouraged to self-guide at their own pace and at appropriate social distances.
    • Per Kentucky statewide mandate, the Corvette Café is closed to dine-in customers beginning Tuesday, March 17. Carry-Out and delivery (through Uber Eats) are available.
    • TheNCM Kartplex will be closed until May 1 due to the nature of shared equipment (i.e. helmets).
  • The Michelin NCM Bash has been RESCHEDULED for May 28-30.
    • All registration information will be transferred to the new dates. Should you need to modify or cancel your registration, please log in to your account at corvettemuseum.org. New registrations and changes to existing registrations are available without penalty through May 7.
    • Changes to our Museum in Motion program have been communicated to those registered participants.
  • The Museum has suspended non-critical business travel for the next eight weeks. Car shows in which the Museum participates have been cancelled through April 16. Internally, Museum staff are practicing social distancing.
  • The well-being of our staff and visitors is a top priority. Upon returning to work from sick leave, staff will undergo a screening to ensure they are well. Full time employees are permitted to use sick time for personal leave while part time employees can take personal time off without penalty. Our volunteer program is currently on hiatus. Staff are practicing social distancing in meetings and as possible on the job.

We will continue to monitor recommended and mandated operational procedures and notify the public of any changes as they occur.  Connect with us on social media or our website for any updates.