National Corvette Museum Delivery (Option R8C)
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Hello Mr. Strode! I wanted to tell you about my recent visit to the museum.
You shook my hand on March 1, 2012 when I took delivery of my Grand Sport at the Museum. I was out in Lincoln Nebraska racing the Corvette over last week. My friend (who also attended my buyers tour) and I had so much fun last time we were in town we planned a stop at the Museum on our way back to Pittsburgh.
I knew the plant tours were temporarily shut down and that there wasn't any C7's on the delivery floor. We stopped anyways to say Hi to the people that helped me get started with my first Corvette. I found Lori in her office, papers scattered on her desk and full attention on her work in the computer. I knocked on her window and gave a wave, just to say Hi. Lori invited my friend and I into her office and took time out of her day to talk with us. We talked about the new car, the motorsports park, changes around the museum and I was so happy to hear about her personal delivery of a Corvette also in Artic White!
I work in a dealership at a customer service level. We always have the enthusiasm about our jobs but that can easily get lost in our work loads. I just wanted to share how refreshing it was that she took the time to offer us a seat and a smile. Its clear that the move to make her Delivery Manager was the correct choice.
After leaving the museum and a short drive through the plant parking lot we headed back to the interstate. Sitting at the light a younger guy, driving a truck with a cowboy hat on and a sleeveless shirt pulled up. Told us that he built my car and he loved what I've done to it. My friend and I both recognize him from the plant tour, also being very friendly and appreciative. I believe he is who installed my gas tanks?
Thank you for employing such wonderful people. I look forward to my next trip to Bowling Green, possibly to take Museum delivery of a C7, and visit again. I'll keep on spreading my stories about just how important it is for every Corvette owner to make a trip to the museum.
September 9, 2013
Merry Christmas fellas,
The delivery of my 60th anniversary Grand Sport has certainly made mine merry! This being a few days after I have returned home, I can reflect on the experience my whole family and I had at the museum on Monday the 17th. The easiest way to summarize my experience is to say that every time I think about it a smile comes to my face.
First the arrangements. Very simply Gary and Lori made it easy and a pleasure. This being our second museum delivery and through our repeated visits to the museum, they have become friends that we look forward to seeing.
On delivery day we had the whole family attend. My daughters, my son-in-law and our four grandchildren. We had a ball! Two of the grandchildren attended our first delivery in 2008. They wouldn't allow this one to go on without being there. And, as a special gift, we were lucky enough to have Larry McCool as our host for the day. Simply put, Larry McCool is cool! He handled the delivery with calm, relaxed grace and handled our grandkids, 8,6,3 and 9 months, like the experienced Grandpa that he is.
The icing on the cake was the heroics performed by Larry and David Smith. David had prepared the car beautifly as usual, but during our first inspection Rosalee, my wife, noticed a gouge in the leather headrest. Larry got right on it and summoned David. David called the factory and in a little over one hour's time the car was driven back to the factory, the seat was replaced with a new one and the car was returned to Corvette Boulevard. Outstanding! Why would I ever want to take delivery at a dealer with responsive service like that?
And, in case you want to hear more, Rosalee rode the car out of the hall and was really pleased to meet you, Wendell, as they were driving out of the door.
So, was it really an experience? It certainly was. I can only close with the answer we give all of our friends and club members when they ask why we travel 700 miles to Bowling Green for a delivery. Once you experience a museum delivery, you will never have it any other way.
Thanks very much,
Nick & Rosalee D'Altilio December 22, 2012
I just wanted to send a note to thank you for an unforgettable day at the museum and assembly plant. My father and I had an awesome time!
There were so many people that were involved with my “NCM Xperience” that deserve special recognition that I almost do not know where to begin. The first person I would like to thank, however, is you for making all of the arrangements and setting everything in motion. Many thanks!
The next special mention on my list is our tour guide, Al. He was fantastic and had all the answers to our questions. I greatly appreciate the fact that he came in at a moment’s notice on his day off to share his expert skills and knowledge with us.
David did an excellent job making my car “showroom” ready after the 600 mile trek from Charleston to Bowling Green. I have never seen her shine so bright!
The workers on the assembly line were amazing. Busy as they were with creating the next Corvette, they still took time for a smile and wave as we passed by. It is easy to see why the Corvette is the iconic America sports car that it is when you see the pride on the faces of the folks that make them.
Next to find my car had been roped off on Corvette Walk and was being admired by others was a thrill of a lifetime. It was also the beginning of an emotional rollercoaster.
The extreme “high” of seeing strangers taking pictures of my car was followed by a different sense of awe mixed with sadness at the 9/11 memorial. The years that have passed since the tragic events of 9/11 faded and I was again brought back to how I felt as the tragic events were unfolding. I was truly touched and the experience that I had that day as I stood in front of the NCM display will never be forgotten. God Bless America.
Thank goodness for the final leg of the Xperience to bring me out of my somber state. To have all of the employees involved with the operation of NCM give me a standing ovation as my car was driven out of the building was just the lift my spirits needed.
Many thanks, Gary. I will forever be a Corvette owner. And as soon as I find my Cyber Grey Grand Sport I will see you again. Keep up the great work!
Dale Saukas, 08/25/2012
A few comments about my Museum Delivery of a 2013 60th 427 Vert on 7-19-12 :
My wife Debra and I arrived just before 8 AM and my delivery team associate Larry was there and called us by name as we walked through the door. This was my third R8C in the 5-1/2 years, and even though the factory was closed it proved to be as enjoyable as they all have been. My 5 year old grandson Landon accompanied us for the delivery. This proved to be trying at times, but Larry was always patient and professional, allowing for the circumstances as needed. Larry was able to tell me interesting facts about the Museum and Corvette history during the tour that I was unaware of.......this continued to impress me.
David and his PDI team had the car looking great, as always.
The store employees all congratulated me on my new car, and the ladies that helped with the R8C merchandise were great to work with (naturally I spent more than I planned, but had no regrets about it).
The day turned out to be all I had hoped, at least until the rain put a damper on the late evening for me.
I'd like to say thanks for allowing me to take delivery during the Corvette Homecoming when I had planned to be in town.
I was hoping that nothing would be wrong with the car due to the plant shutdown. Unfortunately, there was a small problem that I found the next morning when cleaning the car before starting the day. There was about 3" of gasket in the trunk that was not stuck, and cut about 1/2" too short, allowing water and trash (road debris) to enter the area around the hinges of the trunk. This turned out to be another shining moment for the Museum and Plant employees to display customer service beyond anything I would have expected.
I had stopped by the Museum to shop a little more in the store. In passing through the cafe, I just mentioned the gasket problem to the girl at the counter while talking about the delivery. She mentioned it to the Cafe manager, who called her husband (a plant employee). Within 10 minutes, he had contacted Damian Zink. Damian said he would be there in 10 minutes (on Friday, his day off). While enjoying a complimentary cup of coffee, Damian showed up, took my car to the plant, and soon returned with a new gasket installed. Damian refused to accept payment for his help and even apologized for the inconvenience and thanked me for my purchase. I was on my way quickly, feeling grateful that everyone involved (from the cafe to the plant) had exceeded any expectations I could have had. The fact that everyone cares so much really is a testament to the incredible teamwork and customer service that the Corvette Team displays. Although this is my 10th new Corvette, it certainly won't be the last.
Thanks again for a wonderful experience, one that I would recommend to anyone buying a new Corvette.
David L Brown, Eufaula, AL, 07/21/2012
Bottom Line Up Front: Preparation, planning, and event(s) executed flawlessly in an extremely personable and professional manner.
Scheduling the event with the delivery staff was as easy as a phone call and an email. Actually in our final coordination I forgot to request a wheel chair which I had mentioned months ago to Gary that I would need but on the day we arrived they had one waiting. Thanks for the attention to detail Gary.
Larry Holiday, our escort, was excellent. Larry was extremely competent in his knowledge of the museum and the assembly plant. He also has a very outgoing, and friendly personality. After spending just a few minutes with him I felt like we were life long friends who were getting "caught up" after a long break in contact.
I thought the plant tour was great. My perception is these folks love their jobs and take great pride in building "Americas Sports Car". If their hands were not full, the line workers waved and those that couldn’t offered a warm smile and a nod. The workers we had an opportunity to speak with thanked us for buying Corvette and also thanked me for my service as a Soldier (must be the hair cut) which I found very personable.
The NCM staff displayed the same warm "welcome home" attitude. You have a great staff across the board.
My opinion one of the strengths of this program is how you are made to feel like you truly are a VIP. One reason is the personality traits already discussed and another is during our day at the plant/NCM there was never a time I felt like we needed to hurry up and get from one point or event to the next. Larry made it very clear that this was our day. He laid out the agenda and other than starting the plant tour on time everything else was at our pace.
At this point I would not change a thing. Once the motor complex gets further along, may consider adding it to the events list.
This was truly an experience I will never forget and very thankful my wife purchased this "experience" for me. As I told Larry when we left, this was the first "outing/day long event" I have done since a significant injury three years ago. I can think of no better place or way to have spent it.
This was an excellent value for the money and unless a "great deal" comes along on an "on the lot" Corvette, the next Corvette I get will be picked up via the R8C program. If that great deal does come along, well the next one will go thru the NCM Experience.
Please accept our sincerest thanks for a great event.
As we transition in the next year or so from our Army family of 25 years we look forward to spending more time with our new found family at the National Corvette Museum.
Rob Key, July 15, 2010
Wanted to take time to say THANK YOU to you and the entire staff at the National Corvette Museum for all your help on Monday April 26th, 2010 of the new Corvette delivery for my brother Larry Housh.
We appreciate you taking time from your schedule to meet with my brothers Larry, Jim, and myself. We had been to The Museum in 2001 for a delivery with a friend of ours but I have to say that this trip was over and above what any of us expected. Gary Cockriel is to be commended for his part in this delivery chain. I met Gary in January at Barrett-Jackson and told him of Larry’s purchase, he gave me his business card and told me to call him when we needed to schedule. If he only new then how many calls he would receive from me on Larry’s behalf, and he took every one of them. Or he got back with me a.s.a.p.
That made Larry much more comfortable that he had made the right choice with the R8C delivery option. Thank you to Gary. Also wanted to tell you that our Larry was very much appreciative of his museum liaison Mr. Larry McCool. That is one cool guy. He met us as we walked into the Museum and as if he already knew who we where and introduced himself as our museum technical adviser for the day. The one on one contact was great, his knowledge was first class. He never once asked us to do this or do that or hurry up when we went on the factory tour. His timing was well thought out and the pace was done right. Thank you to Larry McCool. I could go on and on but you understand how we feel. ANYONE that buys a new Chevrolet Corvette should have the R8C option hands down.
I have been a Corvette owner since 1977 and have to my credit ten (10) Bloomington Gold Certificates but I have to say that the look on my brother Larry’s face and the emotions he felt when he and Larry McCool drove down the boulevard with his new Corvette and your crew applauding and acknowledging him puts all those in the back seat, and that’s not easy for me to say.
On closing, for my brothers Larry, Jim & myself a heartfelt THANK YOU to you and the entire staff at the National Corvette Museum. We hope to see you again.
Band of Brothers
Larry, Jim & Dick Housh
I just wanted to drop you a note to tell you how much I enjoyed taking delivery of my new Corvette at the museum.
Our host for the tour of the factory and museum was Larry Holiday. He was a great host. His friendliness and knowledge made the experience wonderful. Everyone we met that had an orange shirt on was courteous and helpful. You have a great staff.
I will certainly tell my friends that if they buy a new Corvette, museum delivery is mandatory. Getting a new Corvette is always going to be fun. Picking up a new Corvette at the museum multiplies the fun by a factor of 10.
The car was delivered with zero defects. Driving it from the museum to my home in Los Angeles was such a pleasure that my wife has yet to sit in the left seat.
Thanks to you and your staff for making my new car experience unforgettable.
An extremely satisfied customer,
Patty and I wanted to again express our thanks and appreciation to you and the folks at the Corvette Museum for making our trip there a truly memorable one. We had heard a lot about the museum and the folks in our Beachcombers Corvette Club who had been here all said "you gotta do it", so we decided to try it out. Everyone was so nice and truly had our interest at heart which made our visit one we'll never forget.
Special thanks to you for setting up a card for Patty's "birthday present", hope I didn't call with too many questions. Ron was great and really went overboard to be sure we were getting all the info we needed (thanks Ron for the "special" things you did for us). Having someone take us around who had worked at the plant and obviously was proud of the cars he built, gave us real insight. Thanks to Lori also for time out of her busy day before we got there to go over to see what delivery area we were in (so I could call all the folks back home who were watching).
If you can do it, I'd also like to thank all the folks at the plant for smiles, waves, and descriptions of what they were doing. One guy stopped his forklift to show us different types of brake calipers, another let us witness a vibration test, and not the least of the highlights was me getting to start a Z06!!! The plant and the people really gave us a feeling of confidence about the quality being put into our car.
I'm sure there were others behind the scene we didn't meet, so thank them also.
Our trip back was great, we are really enjoying our new car.
Charlie and Patty Brown
Victory Red C-6 Coupe
NCM delivery September 29, 2006
NCM Delivery Number 211-5072
On September 12, my wife and I had the experience of a lifetime....we took delivery of our new, Machine Silver Corvette convertible at the National Corvette Museum. We had a couple with us who, though not taking delivery, thoroughly enjoyed the day and would not have missed it for anything.
Our host was Thomas McFall and what a host. My friend that was with us is a 'gear head' and has owned several Corvettes (he still has a 1960 and a 1999) and is sure Thomas has forgotten more about Corvettes that the 2 of us will ever know. He was most gracious and took all the time we needed to ensure our questions were answered.
The factory tour was simply awesome and then followed up with the museum tour, WOW! It was almost Corvette overload but there are no complaints. Then the PDI and hands on and away we went. Never once did we feel rushed and never once did we get a hint of Thomas' wearing down or wanting to do anything but take care of us. What a great guy.
Your web cams were an added touch that brought pleasure to our 2 children (adults) and our 4 year old Grandson. He saw Grandma and Grandpa on the computer and just had a most wonderful day. When Thomas was driving our car off the museum floor I waved at the camera and our Grandson waved back and was sure we could see him. My cell phone rang before we got out the door and my sister in Georgia was actually 'giddy' (if a 57 year old woman can be said to be giddy) as she watched the event unfold (oh, yes, she has a reservation to "borrow" the car in June for her and her husband's wedding anniversary trip).
All in all it was just a GREAT day. You all have done a fine job and wish you continued success. My wife and I will become life time members of the National Corvette Museum within the next 2 months. Thanks again to Thomas and the entire museum staff and the staff of the Corvette factory....all truly professionals with a true love and show of pride for America's only true sports car.
Thank you and all the best.
Harold Wayne and Janice Tessier
P.S. Hello to Thomas for us and share this with him if you would, the Corvette is the star of the show and Thomas just adds luster to the shine better than we could have ever hoped.
I just want to thank both you and Ron Barton for making our R8C Museum Delivery, an experience of a lifetime.From the very start,when I contacted you about picking up my new (my first Corvette) you treated me like an old and respected friend. Your personal warmth came through the telephone. Like a nervous father-to-be I called you and your staff with an inordinate amount of questions and everyone I dealt with at the museum couldn't have been nicer if they tried.
When the day came for the delivery, Ron Barton, spent an entire day with us. He guided us through the assemby plant and told us all of the inside stuff. The same held true for the museum tour. It was fantastic. Then he instructed us about all of the things we needed to know about out new car. My wife and I mercilessly bombarded him with questions, and with patience and a smile he answered every one of them. I have not stopped telling every person I meet about the thrilling experience, my experience of a lifetime, taking delivery of my/our new Corvette.I can't imagine taking delivery of a Corvette any other way then at the museum.
Again, I want to express our appreciation to you and your staff for a great job.My R8C Museum Delivery was fantastic,only surpassed by being able to drive my beautiful Vette every day. Thanks for everything.
Good morning gentlemen,
My husband and I enjoyed our first R8C delivery on Nov. 4, 1999, a great experience. We enjoyed it so much that we decided to do it again. Six years has brought a lot of change to the program, WOW, what a difference. This delivery was far superior to the 1999 experience. The major positives were the special guided tour of the assembly plant versus the regular public tour we went on in 1999, the fun of “assisting in the birth” of a Corvette on the line, and, most of all Ron Barton. Ron's obvious knowledge of the plant, people, assembly process and the car itself was very evident. His long history with Corvette assembly processes provided great commentary and anecdotes throughout the day, a delightful man. He is a wonderful asset to the program; clone him if you can. The Corvette Nursery signage is great. Everyone I've shown the photo to loves it. Several of our Corvette club members and family watched over the web cams, that is a great tool as well. One of our group is thinking about a new Z06 to replace the 2001 that she has Auto crossed with great success. She wants a R8C option now that she experienced ours.
I have told several people at the Don Hewlett Chevrolet dealership that I will be happy to speak with anyone about the R8C option and why they should choose to do Museum delivery.
You are doing a great job and I look forward to my next trip to the museum. Let's see, we've been to a C5 Birthday Bash and the 50 th Anniv Caravan, maybe we'll do the R8C reunion next time.
Thank you for a great memory,
I want to thank you for all the time and attention you gave to me and Beth Ann when we picked up my red Vette convertible on Dec. 23. Everything went off as planned, and the entire experience was most enjoyable. You did a fine job of showing me the options for the car, and taking us around the plant and museum. Thanks so much for your time and attention to us during the entire afternoon. It was a pleasure to get to know you.
I have enjoyed so much driving my Vette. What a great car that is.
Have a good week. With best regards,
We just wanted to let you know we absolutely love our new 06 Vette.
The whole delivery experience was a once in a lifetime experience for us.
Everything was done top rate. You treated us like celebrities and we enjoyed the whole thing from our names up on the board, to our plant tour.
Please let every employee know they do a great job, and they act like they really appreciate our purchase. They seem to take pride in their work which is something special in this day and age. You may post our comments in the plant for them to read if you so desire.
Thank you so much. Vickie and Steve Trauth
Hi Gary and Wendell, I wanted to share some comments in relation to my 2006 Z06 Corvette Museum Delivery on Feb. 17, 2006. My delivery number was 478-4199.
Every aspect of scheduling my museum delivery was excellent. Any information that I needed, and all of my questions were immediately answered on every occasion (both on the phone and email) making this process very simple and fantastic. Hats off to Gary, he did an excellent job!
Museum Delivery Team Associate Larry McCool was very friendly, personable, and knowledgeable and really made this experience fantastic! It was great spending the day with him, he did an awesome job in all aspects in everything we did together. He is a wonderful person that truly made this a memorable event. I highly recommend him, and wouldn't mind having him for my delivery in the future, if I get the opportunity to do this again. I really liked the fact that we had our own dedicated associate for the entire day and process. This dedicated attention made this even more special. Everyone I have ever met at the museum has been fantastic.
I believe that everyone, if they have the opportunity in their lifetime, should do the museum delivery (R8C option) on a new Corvette. This experience is far beyond what words can describe. It is truly a wonderful and first class experience in so many aspects. I was fortunate enough to do the Museum Delivery with my Dad, which is made it even more special. I can't wait to go through this experience again!
The VIP factory tour was truly first class! I have done the std. factory tours in the past, but this was fantastic! At the factory entrance, on the scrolling marquee above the doors, is a congratulatory message to all of the new owners doing a museum delivery that day. This was really nice, and after taking my car later that day, I was able to drive my car down to the factory entrance as suggested by Larry to get a few pictures of my car there with my name on the marquee. Several factory employees and tour groups were coming and going while I was doing this, and we talked to them for a while. This was exciting.
The VIP tour of the Corvette Museum, was wonderful. I've been fortunate enough to have been through the museum on several previous occasions, but there were quite a few new and different things in the museum vs. what I saw a few years ago which were neat.
Receiving the nice engraved wood plaque, along with some of the other nice perks that come with the museum delivery, including a sticker that was placed in my door sill signifying the museum delivery was great!
My car was in stall number 1 in the museum delivery line of cars, and was roped off. A nice poster on a stand stated my name and the museum delivery details for that day for everyone to see. A lot of our friends and family were watching the web cams of the delivery on the National Corvette Museum Website, so it was neat when people started calling us on our cell phones to say Hi and that they could see us. This was exciting! Having a well versed and knowledgeable museum team associate such as Larry doing the delivery and complete walkthrough on everything inside and outside of my car, makes this experience well worth it! I learned a lot about my car and all of the electronics. It was also fun chatting with people who stopped by while we were doing the delivery. Everyone was excited!
I want to also mention that the car was prepared to perfection. I have never seen a new car prepared so nicely as mine was. After the delivery, we drove the car out to the front of the museum, the weather was really nice, and we took some nice pictures.
Several other people were also doing Museum Delivery of their cars that day, so it was exciting meeting them and being happy for them too.
This was a wonderful experience that everyone should do if they have the chance. I've mentioned some of the highlights here, but there are many others, as well as the intangible things that come along with this experience. I hope that everyone has the opportunity to do this, and I can't wait to do it again!
Thanks, much appreciated!
Hello Mr. Strode:
My name is Daniel "___" from El Paso, Tx. I wanted to take a minute of your time to pass on some of my feelings involved in my first Corvette purchase, which also involed taking delivery at the museum on November 11th, 2010.
Wow, I'm not sure where to begin as the entire adventure was absolutely amazing...something I will remember for a lifetime.
My first impression and interaction was with Lori Bieschke in both telephone calls and emails early on after placing the order at my local dealership back in September. I had so many questions and concerns involed in the process, and Lori spent an enormous amount of time communicating with me. Customer service is a dying concept, however Lori was/is absolutely amazing and in fact made me feel like the most important and valuable vehicle owner on earth.
Next came arrival at the museum the morning on November 11th. I was greeted by name with a handshake and a genuine smile by Ron Barton. He spent the greater part of the day interacting with me and answered an enormous amount of technical questions I had both on the museum floor and the assembly plant without hesitation or irritation and with pinpoint accuracy.
Finally, came the moment to drive out of the museum for a photo op out front and a quick trip to the plant for another photo op under the billboard with my name displayed. This was awesome as, what seemed like, every employee of the museum lined up and clapped with a smile as we drove out of the building. That was totally amazing.
I had received both pros and cons about taking delivery at the museum from both friends and the local dealership. All I can say is I AM SO GLAD that I DIDN'T listen to the negative, and DID come up to Bowling Green! This was a once in a lifetime experience, one that came and went way too fast.
Sir, JOB WELL DONE! Your employees are absolutely fantastic, each and every one of them. Please pass this along to everyone when appropriate, as EVERYONE deserves to know how special and welcome I felt on that momentous occasion. My next Corvette delivery will also be at the museum, and I will also spread the word about the value of taking delivery there as well as how amazing each and every one of your employees are.
El Paso, Tx.